Cancellation Policy

Doormojo is the copyright brand of Serville Technologies Pvt. Ltd. Serville reserves the right to update/change the policies anytime without prior information, based on internal or external requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the Doormojo website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by user or by service partner and applicable cancellation charges.

1.1. Cancellation by User

user is allowed to cancel/reschedule the requests anytime through Doormojo platforms (Website/Mobile) or by communicating with Doormojo customer care.

  • User is allowed to cancel/reschedule the job order 90 minutes before the scheduled job time (in case of Schedule Service) and within 30 minutes of the job request for on-demand orders. user will be charged one unit price as cancellation fee or inconvenience fee in such cases.

  • User will be charged one unit fee and all applicable charges if he cancels/reschedules the job once the service partner reaches the user premise.

  • Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of service by Doormojo and further termination of agreement with user.

  • User will not be charged for cancellation if the service partner is running late by more than 30 minutes from the scheduled time. It is appreciated to consider the geographical factors such as traffic conditions, accessibility and climate conditions before cancelling the request.

  • Due to any unforeseen circumstances or internal reasons, Doormojo reserves the right to cancel any job request at any point of time with communication to user, and will not be liable to anyone for the same.

  • User is not allowed to cancel/reschedule more than three job requests a day.He/she may be suspended from service for any such activities.

  • Users can cancel the order for a product at no cost any time before Doormojo sends the Dispatch Confirmation E-mail/call relating to that product.

1.2. Cancellation by Service partner

As per Doormojo Policy, Job cancellation is deny of service by service partner after accepting the job request. Service partner is agreed to Doormojo terms and conditions during the onboarding process. Any violation to the agreement may attract penalty or suspension of service and further termination of agreement.

  • Service partner is allowed to cancel maximum 2 requests a day. More than 2 cancellations may attract penalty for inconvenience to user as per the agreement with Doormojo.

  • Service partner is allowed to cancel a job before two hours from the scheduled time for scheduled job request, job cancellation is not permitted for on-demand job request.

  • Cancellation of job requests or any misbehavior to users may attract reduction in ratings and penalties. These activities may force termination of agreement with service partner.

  • Service partner needs to provide the reason for cancelling job while reverting to Doormojo. These reasons will be saved in service partner’s record for performance analysis.

  • Service partner is allowed cancel the job on reschedule of job order by user, rules applicable as per Doormojo agreement.


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